Contents
LOOPSU PTY LTD
ABN: 58 676 832 894
Registered in New South Wales, Australia
1. Introduction
LOOPSU PTY LTD ("we," "us," or "our") operates Realestate.ai (the "Service"), an AI-powered platform for creating property listings. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
We collect information you voluntarily provide when using our Service:
- Account Information: Email address, full name, and password (hashed)
- Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers)
- Property Information: Property addresses, descriptions, features, and other listing details you enter
- Images and Media: Property photos and images you upload for enhancement or processing
- Communications: Messages and correspondence when you contact our support team
2.2 Information Collected Automatically
When you access our Service, we automatically collect certain information:
- Device Information: Device type, operating system, browser type and version
- Usage Data: Pages visited, features used, time spent on the Service
- Log Data: IP address, access times, referring URLs
- Session Information: Authentication tokens and session identifiers
2.3 Information from Third-Party Sources
We may receive information from third-party sources:
- Property Data: Publicly available property information retrieved from real estate websites and databases through our AI systems
- Payment Processor: Transaction confirmations and subscription status from Stripe
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Types of Data Used |
|---|---|
| Provide the Service – Process your property listings, enhance images, generate AI content | Account info, property data, images |
| Process Payments – Manage subscriptions, process billing, track credits | Account info, payment info |
| Communicate with You – Send authentication codes, service updates, support responses | Email address, communications |
| Improve the Service – Analyse usage patterns, fix bugs, develop new features | Usage data, log data |
| Ensure Security – Detect fraud, prevent abuse, maintain platform integrity | Device info, log data, session info |
| Legal Compliance – Comply with laws, respond to legal requests | All data as required |
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf (see Section 5 for details). These providers are contractually obligated to use your information only as necessary to provide their services to us.
4.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of LOOPSU PTY LTD, our users, or others.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. Third-Party Services
Our Service integrates with the following third-party services that may process your data:
Note: These third-party services have their own privacy policies. We encourage you to review them.
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Email, name, payment details |
| OpenAI | AI copy generation, analysis | Property details, text content |
| Perplexity AI | Property data retrieval, research | Property addresses, search queries |
| Kie.ai | Image enhancement, video generation | Property images |
| Telegram | OTP delivery (optional) | Phone number (if provided) |
5.1 AI Processing
When you use our AI-powered features, your property information and images are processed by third-party AI services. These services may temporarily store data for processing purposes in accordance with their own policies. We select AI providers who maintain appropriate data protection standards.
6. Data Storage & Security
6.1 Where We Store Data
Your data is primarily stored on secure servers hosted in Australia. Some data may be processed by our third-party service providers in other countries (see Section 10 for international transfers).
6.2 Security Measures
We implement appropriate technical and organisational security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing
- Access controls and authentication mechanisms
- Regular security assessments
- Secure cloud infrastructure with firewalls and monitoring
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to provide the Service and fulfil the purposes described in this Privacy Policy:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 30 days |
| Property listing data | 12 months after job completion or account deletion |
| Original uploaded images | 90 days after job completion |
| Enhanced/processed images | 12 months after creation |
| Payment records | 7 years (for tax and legal compliance) |
| Log data | 90 days |
After the retention period, data is securely deleted or anonymised.
8. Your Rights
Under the Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:
8.1 Access
You have the right to request access to the personal information we hold about you. We will provide this information within a reasonable timeframe.
8.2 Correction
You have the right to request correction of any inaccurate or incomplete personal information. You can update most account information directly through your dashboard.
8.3 Deletion
You can request deletion of your account and associated personal information. Some data may be retained for legal or legitimate business purposes as described in Section 7.
8.4 Data Portability
You can export your property listing data and content through the export features in the Service.
8.5 Complaint
If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
8.6 How to Exercise Your Rights
To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before processing your request.
9. Cookies & Tracking
9.1 What Are Cookies
Cookies are small data files stored on your device that help us provide and improve the Service.
9.2 How We Use Cookies
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the Service to function (authentication, security) |
| Functional Cookies | Remember your preferences and settings |
| Analytics Cookies | Help us understand how you use the Service |
9.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of the Service.
10. International Data Transfers
Some of our third-party service providers operate in countries outside Australia, including the United States. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:
- Contractual protections with our service providers
- Selection of providers in jurisdictions with adequate privacy laws
- Technical security measures to protect data in transit
By using the Service, you consent to the transfer of your information to these countries.
11. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Effective Date" at the top of this policy
- Sending you an email notification for significant changes
Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
LOOPSU PTY LTD
ABN: 58 676 832 894
Email: privacy@realestate.ai
For complaints about our handling of your personal information, you may also contact the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992